Recommended, Please read Latest and More
Kindly read the below Frequently Asked Questions. This should give you answers to most of the general questions. We have provided plenty of information here and new link below.
Update: Recommended, Once you read the below FAQs, You are requested to read Latest and More Frequently Asked Queations here!
Frequently asked questions
products made of marble?
Yes, the products are made
of solid marbles, granites, sandstone, teakwood etc.
Carved Doors are made of Teakwood only.
Meenakari Doors are made of Teakwood, Waterproof Plywood and Meenakari.
White Metal doors are made of Teakwood, Waterproof Plywood and covered with German Silver. German Silver is also Known as Electro Plated Nickel Silver ( EPNS )
How do I
order / enquire an item?
You can use the
automated system available at our website for selecting the products by
clicking the button “add to enquiry list”. Once you have clicked all the
products you are interested then click the “email us” link. This will show you
all the products selected by you.
name, email, address, telephone numbers and message. Please make sure you double-check your typed email address because we will
use this email address to contact you back. If by mistake It is typed wrong
then we have no way to contact you back.
providing this click the “Send Query” button. This system will automatically
send the details to us. Or simply email us the item code with desired delivery
location and we will revert back to you with all the details (shipment and
handling charges, time to deliver, any other information etc.).
Rukmani Arts & Exports accept credit cards online?
facility is available and you can use Paypal for making payments to us by using
your credit card.
UPDATE: We stopped taking credit card payments online, But we receive the payments through credit cards at our showroom.
How do I
pay for my orders?
You can pay by
bank / wire transfer. We also allow for payment via online means
Can I trust Rukmani Arts & Exports with my orders?
Rukmani Arts & Exports is Government of India Registered, certified, Award
winner Exporter. We, are a Little company, and in business since last 10 yrs. Please
feel free to order. we have customers in most parts of the world. So please
email us and we will try to offer references of our satisfied customer in your
Which countries do you ship orders?
We currently ship orders worldwide.
Are the items custom cleared before shipment?
Yes. We clear the items from the customs before shipment. Customers
are not required to pay a single penny for Indian custom charges. All Indian
custom duties are paid by us here and are included in the shipping prices.
Why are the Shipment Charges not mentioned? What mode (surface/air) do you
use for shipment?
Since shipment charges vary from country to country as well as depend on
your order volume, it is not possible to provide standardized shipment rate
alongside the item rates. We will provide them on the basis of the items you
order as well as the mode desired (ship/surface/air). We are doing this so that
we maximize your satisfaction.
I want to
order a few big pieces. What are the terms for a large order shipment?
We have special
wholesale rates for orders exceeding US$ 20,000 in value. We prefer to
ship them by Sea so as to keep shipping costs down. Ask us and we will be
glad to provide more details.
the sizes of the items on the Catalog? I can’t find any details!
The Natural stone
products can be made in all sizes [keeping the proportions / ratios]. Typical
specifications and prices of the products are emailed with the response of
your order. We encourage customers to send us their requirements. We can make
products as per custom sizes required by you.
request for customizations or changes in the items on display in the catalog?
feel free to suggest and our trained artisans will be in a position to create
the items as per your requirements!
Customizations and alterations are possible all items and please feel free to
inquire about the possibilities.
What all can be customized or altered in the items on display in the
Material: change the material and material color from marble to sandstone
or vise versa.
Sizes: larger / smaller size items, change, creation of antique / old